Job
Title:Telephone
Service Representative
Location:Remote
We
are seeking a dedicated and detail -orientedTelephone
Service Representativeto join our remote team.
In this role, you will be the first point
of contact for our clients, providing timely and professional
customer support.
Your primary responsibility will be to answer
incoming calls, respond to customer inquiries, resolve issues, and
provide information on behalf of our clients.As
a remote team member, you must be comfortable working
independently, demonstrating reliability and excellent
communication skills.
You will need to adapt quickly to varying
client needs and call volumes while adhering to company policies
and procedures.
We strive to deliver an exceptional level of
service, and you will play a crucial role in helping us meet those
standards by delivering outstanding support to our clients.This
is not a telemarketing or sales position—your focus will be on
service, not selling.Handle customerinquiries via phone in a
courteous and professional manner.Provide accurateinformation to clients,
maintaining a customer -service -driven approach.Ensure properdocumentation and data entry
after each interaction.Maintain exceptionalattendance and
punctuality.Uphold professionalphone etiquette and a
positive attitude.Adhere to companypolicies, including
maintaining a drug -free work environment.RequirementsStrong attention to
detail and commitment to customer
satisfaction.Minimum typing speed
of25 words per minute.Ability to
communicateeffectively and professionally with
clients.Good data entry
skills.Drug -free and able to
maintain a positive, professional attitude.
Technical
Requirements for Work from Home:
Windows
Machines:Windows 11 Pro.16
GB of RAM.Quad -core processor
with a CPU speed of at least 2.5 GHz.
Mac
Machines:Supported versions of
mac OS with all updates.Minimum of 16 GB of
RAMwith an M series chip.
All
Computer Set -Ups Must Have:Dualmonitors (19"
each) with widescreen recommended for better software
experience.Dedicated internet
connection with minimum speeds of 7 Mbps download / 3 Mbps
upload.Ethernet connection
required (Wi -Fi and satellite are not acceptable).
No data caps on
internet usage.A webcam for
meetings,training, and quality monitoring.A noise -canceling
headset to maintain clear communication with customers.Must have antivirus
protection (Windows Defender is not allowed).
BenefitsPTO ProgramFlexible ScheduleReferral Program