About Glia
Glia is the leading AI customer service solution for banks and credit unions.
Our platform unifies AI and human agents across every voice and digital conversation through our proprietary Channel Less® Architecture.
With AI for AllTM, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500TM company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS.
We're also certified as a Great Place to Work, with 98% employee satisfaction.The work
As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects.
This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.
The team's setup
Our team is distributed across the U. S. and Canada.
As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization.
As our first Technical Account Manager hire in Mexico, you'll help build and shape this function locally while supporting a portfolio of U. S.
-based customers.
This is a high-impact opportunity where your contributions will help define the team's future.
The role maintains a focused portfolio of 4–7 strategic accounts, enabling deep technical partnerships and meaningful customer engagement.Responsibilities
Customer Success & Relationship Management




Drive platform adoption and growth through Account Team collaborationBuild strategic relationships with customer IT teams and internal stakeholdersGather feedback and contribute to product improvement initiativesTechnical Support & Problem Solving
Lead complex troubleshooting and provide proactive technical guidanceMonitor and maintain system integrations and security configurationsImplement risk monitoring systems and resolve technical issuesSystem Optimization & Analytics
Design and implement efficient configuration and routing strategiesAnalyze performance metrics to improve productivity and efficiencyIdentify and enable technical expansion within the customer's roadmapTechnologies You'll Work With
Web Technologies (e.g., REST APIs, Web RTC, Web Sockets)SIPand Media Streaming TechnologiesMobile Technologies (e.g., Swift, Java, Kotlin)
Jira, Quick Sight, SalesforceRequirements
5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical roleExpertise in Contact Center as a Service (CCaa S) solutions and SIP is an advantageStrong understanding of software and front-end development conceptsProven problem-solving skills with the ability to prioritize tasks effectivelyExcellent communication skills, both verbal and written.Ability to articulate technical concepts to non-technical executive audiences.Bachelor's degree in a relevant fieldBenefits
Competitive salary and stock optionsProfessional development support(trainings, courses, conferences, books, etc)Access to all the latest tools and equipment you'll needTeam events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)Diversity: 25 countries representedGlia is an equal-opportunity employer.
Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team @

📌 Technical Account Manager (Toluca de Lerdo)
🏢 Glia
📍 Toluca de Lerdo