AtSequoia Connect , we are aTalent-First Technology Ecosystemthat redefines how elite professionals interact with the global digital landscape.
We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution.
By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.
We are currently partnering with a integral IT powerhouse that represents the connected world through innovative, customer-centric experiences.
As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "RiseTM.
" With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5 G, AI, Blockchain, and Quantum Computing.
This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world.
You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders.
If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.
We are currently searching for aTechnical support Engineer - L1:
Responsibilities:
Support the WAN/LAN infrastructuresfor several key client accounts.
Provide life-cycle management , quality assurance, and technical troubleshooting support for complex network feature sets.




Manage customer communicationseffectively to ensure transparency during technical incidents.
Use network troubleshooting toolsto perform basic probing and diagnosis to resolve connectivity issues.
Route tickets to appropriate specialized teamswhen further resolution or escalation is required.
Coordinate with field support organizationsto facilitate the installation or repair of network hardware and infrastructure.
Ensure high-quality standardsacross multiple accounts while maintaining detailed technical logs.
Requirements:
Fundamental knowledge of Networksand Network Design (Level 1).
Basic understanding of Telecomand proprietary network products (e.g., AT&T;).
Proficiency in MS Officefor documentation and reporting.
Ability to provide technical troubleshootingin a high-volume environment.
Excellent written and verbal communication skills in English(CEFR B2 level or above).
Desired:
Advanced knowledge of LAN protocols , includingSTP, RSTP, DTP, VTP, HSRP, and VRRP.
Understanding of WAN protocols , specificallyEIGRP, OSPF, and BGP.
Aptitude for analyzing complex dataand in-depth evaluation of IP-based networking scenarios.
Languages
Advanced Oral English.
Advanced Spanish.
Note:
On-site.If you meet these qualifications and are pursuing new challenges,start your application on our websiteto join an award-winning employer.
Explore all our job openings |Sequoia Career's Page : Requirements:
Fundamental knowledge of Networksand Network Design (Level 1).
Basic understanding of Telecomand proprietary network products (e.g., AT&T;).
Proficiency in MS Officefor documentation and reporting.
Ability to provide technical troubleshootingin a high-volume environment.
Excellent written and verbal communication skills in English(CEFR B2 level or above).

📌 Technical Support Engineer (Toluca de Lerdo)
🏢 Sequoia Connect
📍 Toluca de Lerdo