AtSequoia Connect , we are aTalent-First Technology Ecosystemthat redefines how elite professionals interact with the global digital landscape.
We move beyond traditional models to act as a catalyst for the top 1% of global talent, connecting human potential with complex industrial execution.
By joining our inner circle, you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your "Human OS" and accelerating your growth through world-class, high-impact projects.
We are currently partnering with a integral IT powerhouse that represents the connected world through innovative, customer-centric experiences.
As a USD 6 billion organization and one of the top 7 IT service providers globally, our client empowers over 1,200 global customers—including several Fortune 500 companies—to "RiseTM.
" With a massive network of 163,000+ professionals across 90 countries, they are at the absolute forefront of digital transformation, leveraging next-generation technologies such as 5 G, AI, Blockchain, and Quantum Computing.
This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world.
You will join an environment that values innovation and societal impact, working on end-to-end digital transformation projects for global leaders.
If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise, this is where you belong.
We are currently searching for aNOC Tier 2 Engineer:
Responsibilities:
Advocate for the customerwithin the organization to ensure a seamless and effortless service experience.
Manage escalationsfor unresolved issues, driving them through to final resolution.
Analyze network trends and diagnose root causesof recurring issues.




Create actionable Customer Engagement Plans ("SERVE")to drive operational improvements.
Resolve all mobility service issuesin direct collaboration with the customer.
Act as a strategic liaisonbetween the customer and cross-functional teams to ensure positive outcomes.
Utilize multiple Incident Management Systemsto track and document network events.
Handle critical situations and high-pressure environmentsfor extended periods with minimal supervision.
Proactively identify business opportunitiesaligned with technical recommendations.
Requirements:
4+ years of experienceand deep knowledge in networking:LAN, WAN, WLAN, DHCP, and DNS.
Excellent network troubleshooting skillswith a proven track record of resolving complex issues.
Proficiency in MS Officefor reporting and trend analysis.
Strong organizational skillsand the ability to multi-task effectively.
Positive attitude and team-oriented mindset.
Highly motivated and proactiveapproach to technical challenges.
Desired:
CCNA (Routing & Switching) Certificationis preferred.
Excellent communication skills(specifically verbal and written English).
Availability to work 24x7 shifts.
Languages
Advanced Oral English.
Advanced Spanish.
Note:
On-site.
If you meet these qualifications and are pursuing new challenges,start your application on our websiteto join an award-winning employer.
Explore all our job openings |Sequoia Career's Page : Requirements:
4+ years of experienceand deep knowledge in networking:LAN, WAN, WLAN, DHCP, and DNS.
Excellent network troubleshooting skillswith a proven track record of resolving complex issues.
Proficiency in MS Officefor reporting and trend analysis.
Strong organizational skillsand the ability to multi-task effectively.
Positive attitude and team-oriented mindset.
Highly motivated and proactiveapproach to technical challenges.

📌 Noc Tier 2 Engineer (Isla Guadalupe)
🏢 Sequoia Connect
📍 Isla Guadalupe