Collection Team Leader
Who are we?
IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México.
We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans.
Our organizational purpose is to build a better world through financial inclusion, and we see the roleCollections Team Leaderas being critical in shaping and persevering our organizational culture that is centred around our purpose.
At IPF Digital we are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and is reflected in business results.
You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.
The role
The primary goal of the Collections Team Leader is to oversee and guide the team of collection agents, ensuring that daily operations are executed efficiently and effectively in line with company standards.
This role involves supervising the team's performance, supporting adherence to collection protocols, and fostering a high-performing environment.
Additionally, the leader will develop and implement new strategies and innovative approaches to improve collection rates, enhance team productivity, and maximize recoveries.
By continuously analyzing operational processes and exploring new opportunities, the role aims to drive ongoing improvements and ensure the team contributes positively to the company's financial goals.
The responsibilities
Team Supervision and Performance Management :Lead, motivate,



anddevelop collection agents to achieve individual and team goals.Monitor teamperformance metrics and initiate coaching or corrective actions as needed.Conduct regular one-on-one meetings to provide feedback and support professional growth.Operational Oversight:Ensure daily collectionactivities are executed efficiently and according to company policies andprocedures.Maintain compliancewith relevant regulations and internal standards across all collectionprocesses.Manage workflow andallocate resources effectively to meet collection targets.Strategy Development and Implementation:Design andimplement innovative collection strategies to improve recovery rates.Collaborate withmanagement to develop new tactics, scripts, and automation solutions.Use data analysisto identify opportunities for operational improvement and risk mitigation.Monitoring and Reporting:Track and analyzeperformance metrics and key indicators related to collections.Prepare andpresent reports on team performance, collections results, and improvementinitiatives to senior management.Identify trendsand respond proactively to changing collection environments.Customer and Stakeholder Engagement:Ensure respectfuland compliant communication with customers during collection processes.Coordinate withother departments (e.g., legal, compliance, customer service) to supportoverall operational effectiveness.Continuous Improvement:Foster a cultureof continuous improvement through regular training and development.Stay updated onindustry best practices and incorporate innovative approaches into team operations.So, what skills, knowledge, and experience do you have?




SkillsExcel (medium.Reporting and calculating KPI of the team.Quality audits.Setting and programming the predictive dialerHave strong Spanish and English written and verbal communication skills.Knowledge & ExperienceKnowledge about the collection rules in MexicoAbility to work with CRM (salesforce), different databases and software's.Manage different negotiation skills and handling arguments.Previous experience working as team leader or supervisor in the collections area (1 year).
Experience in collections in a similar sector or product.Experience working with external partners (external agencies)Experience in customer service (is a plus.QualificationsAbility to motivate, coach and mentor a team.Enjoys working with people and can easily adapt to changes.Proactive, data driven and enthusiastic.High attention to detail and ability to manage tasks simultaneously.Excellent teamwork skills and capable of working independently.What we can offer youWork with the best team in a startup environment.Hybrid working model.Work Leave Permissions additional to the Law.Work Life Balance Program with different initiatives.Free Lunch once per week.Various team building events throughout the year.Unlimited online Medical Attention, Psychological and Nutritional Advisory.Self – care.Sounds good?
If your answer is yes, please send us your CV.
Only short – listed candidates will be contacted.
All short – listed candidates will be invited to do an initial online screening as part of the recruitment process.
IPF Digital México is an Equal Opportunity Employer, and we value diversity and inclusion in the workplace.
We seek to recruit, develop, and retain the most talented people from diverse cultures, perspectives, skill, and experiences within our workforce.
All employment will be based on merit, competence, performance, and business needs.

📌 Collection Team Leader (Xico)
🏢 Ipf Digital
📍 Xico