Installing technical troubleshooting andfixing desktops, printers, laptops and other computerperipherals hardware problems as well as desktop applications.
•Basic knowledge of enterprise LAN and WANsetups and concepts.
Ability to perform smart hand activityunder instruction -based activities at sites and from Remote Team.
•Ability to lift / move computer equipmentweighing up to 50 Lbs.
•Expert in desk side support and PC break/fixincluding basic administration of Windows O/S and MAC OS.
•Usage Knowledge of TCP/IP networking, DNS,DHCP, VPN, and RDP.
•Smart hand support for peripheral andnetworking hardware, including, but not limited to:•monitors, keyboards, mice, printers, faxmachines, scanners, routers, wireless routers, switches,firewalls, racks, cabinets, multi -port data termination panels all under 'SmartHands' capability.




•Ability to troubleshoot issues with systemsand networks using good deductive reasoning skill andtroubleshooting & resolving issues related to end -usernetwork cabling.Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.Knowledgeof popular operating systems, softwareapplications, and remoteconnection systems: MS Windows, MSoffice 365, Active Directory, SCCM,DHCP, VPN and others.RequirementsExcellent written and oral communicationsskills with clients and management as well as people skills.
•Ability to work with deadlines and completetasks on time.
Takes proactive ownership and works with a senseof urgency• Bilingual(English & Local B2)Items
Console cable for CISCO and Silver Peak
Full Internet ready mobile,
Noise Cancellation head sets
Team Viewer, MS -Teams, Putty, Remote connection software, Admin Access of the Laptop ,
RJ45 port on Laptop
•Experience of ticketing tools (Service Now/ Remedy etc.) additional advantage

📌 It Desktop And Network Support Dispatch Mexico (Irapuato)
🏢 Brilliant Computers
📍 Irapuato