We are seeking an AR Credit & Collections Specialist to support collection activities and credit review processes associated with our Order-to-Cash.
This role works closely with customers, Account Executives, Customer Success Managers, and the Billing team to drive timely payment resolution, assess credit risk, and minimize financial exposure while maintaining positive customer relationships.
This is a hybrid role and is open to applicants located within Mexico City, Mexico.
In this role, you will report to the Senior Manager, Accounting Operations.WHAT YOU'LL DO:Credit Review & Risk AssessmentServe as the primary reviewer for customer accounts that do not receive automatic credit approval through Dun & Bradstreet (D&B;), conducting manual credit assessments to determine appropriate next stepsEvaluate the creditworthiness of prospective and existing customers by analyzing credit reports, payment history, and account standing in accordance with company credit policyMake credit decisions within authorized limits, including approving customers, recommending alternative payment terms, or declining credit where risk thresholds are exceededServe as the initial reviewer for all non-standard payment term and billing schedule requests, escalating to appropriate approvers in line with the company's approval authority matrixApply policy discretion when assessing borderline accounts, balancing revenue enablement with the company's risk toleranceCommunicate decisions and recommendations clearly to Sales, Collections, and other relevant stakeholders to support timely order processingAccounts Receivable CollectionResponsible for a high-volume portfolio of customer accounts, driving timely payment collection activities in alignment with company targets and policiesConduct collections outreach on past-due accounts through email and phone communication to drive payment resolution and reduce aged receivablesResolve billing discrepancies, payment delays, and account-related inquiries impacting timely payment in collaboration with customersCollaborate with Sales, Customer Success, and Billing teams to address customer concerns and support account resolution effortsEscalate complex disputes, high-risk accounts,



and collection concerns to senior team members or management as appropriateMaintain accurate documentation of collection activities, customer communications, and account updates within internal systemsReconcile customer accounts and support resolution of unapplied payments, credits, and billing inconsistenciesReview accounts identified as potentially uncollectible and support recommendation processes in accordance with company policyAssist with onboarding support for new customer accounts, including payment terms communication and account coordinationWHAT YOU'LL NEED:Enrolled in Bachelor's Degree program in Accounting or Finance; or equivalent education and experience.At least 2-5 years of relevant experience or equivalent combination of education and/or experienceUnderstanding of order to cash processesBasic knowledge of MS ExcelOpen Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understandingCollaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needsCustomer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needsResilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projectsPrevious experience managing a credit portfolio in an international contextExperience using SFDC, D&B;, G-Suite and ExcelWHO YOU ARE:Solution seeker: You're focused on tackling new challenges, solving problems, and moving the business forward—and you don't wait to be asked.Lifelong learner: You have a growth mindset – you're here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn't.Resilient adapter:



In the face of change and challenges, you bring a thoughtful, calm approach and a focus on finding new opportunities.Intentional collaborator.
You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.Integrated thinker: You look beyond your role and responsibilities to understand how your team's work drives broader organizational goals.Accountable owner: You take pride in the work you're responsible for with a mindset of ultimate accountability and reliability for the outcomes.Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.Courage: steps up to address difficult issues, saying what needs to be saidDecision Making: consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities**Por favour asegúrese de que su currículum y su solicitud estén en inglés.
**In all we do, our six guiding principles light the way:Step Up:Dare to go beyond the expected to achieve greatness.
#Step UpOne Team:Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team.
#One Team #Free To Be MeCustomer Obsessed:Focus relentlessly on helping our customers succeed.
#Customer ObsessedGo Fast, Be Agile:Widen our competitive advantage by committing to speed and simplicity over perfection and complexity.
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#Social For Good #AlliesAccommodations will be provided as requested by candidates taking part in all aspects of the selection process.This posting is for a current vacancy for which we are actively hiring.

📌 Ar Credit & Collections Specialist (Celaya)
🏢 Hootsuite
📍 Celaya