Client Success Manager (Remote) – LionHead Digital Type: Full Time | RemoteBase Salary: $30,000 – $32,000 yearly USD (DOE)Before You ApplyWe review every application closely.
If you don't meet all three of the following, please don't apply:3+ years of digital marketing experience in a client-facing role (agency preferred).
Proven experience managing multiple client accounts and leading client communication.Strong organization, project management, and time management skills.Fluent English proficiency, both written and verbalWho We AreLionHead Digital is a boutique agency exclusively serving criminal defense, personal injury, and family law firms across the U.S.We don't do vanity metrics — we deliver verified lead reporting, measurable results, and the kind of transparency that keeps clients for years.
Nine years in, we're building the most advanced law firm marketing system in the country.The RoleAs a Client Success Manager, you'll be the primary point of contact between our internal team and our clients.You'll own client relationships end-to-end, managing communication, timelines, deliverables, and performance.
This role requires someone who can balance client success, project management, and marketing insight while ensuring nothing falls through the cracks.You're the One IfYou're a confident communicator who can lead client conversations and build trustYou thrive managing ***** clients without losing attention to detailYou're proactive, organized,



and take full ownership of your accountsYou stay calm under pressure and solve problems efficientlyYou're a self-starter who pushes projects forward without constant oversightYou enjoy fast-paced environments with multiple prioritiesWhat You'll OwnClient Communication & MeetingsManage a book of ***** clients.Lead client meetings (kickoffs, reviews, strategy calls).
Send meeting recaps, follow-ups, and ensure clear communication.Proactively manage expectations around timelines, deliverables, and performance.Client Retention & Relationship ManagementMaintain a 98% client retention rate YOYBuild strong, long-term client relationshipsGather feedback and identify opportunities to improve processes and experienceReporting & AnalysisRun and review monthly reports (SEO, PPC, ROI)Present data-driven insights (cost per lead, channel performance, etc.)Share key highlights, wins, and opportunities with clientsProject ManagementManage tasks and workflows in ClickUpAssign and track deliverables across internal teamsEnsure projects stay on track and meet deadlinesCollaborationPartner with SEO, Dev, Design, and leadership teamsAlign on strategy and executionCoordinate deliverables and feedback across stakeholdersOnboarding & OffboardingLead onboarding for new clients, including kickoff calls and setup.Ensure proper access to tools (Google Analytics, GSC, etc.).
Manage offboarding, including communication and feedback.How We Measure SuccessClient retention rate (target: 98%+).
Client satisfaction and relationship strength.On-time delivery of projects and campaigns.Clear,



proactive communication.Quality and accuracy of reporting.Ability to manage multiple accounts effectively.Who You AreRequired Experience3+ years in digital marketing (client-facing role preferred)Experience managing multiple client accountsBasic understanding of SEO and digital marketing metricsFluent English — written and spokenSkills & TraitsStrong communication and relationship-building skills.Excellent organization and project management abilities.Ability to multitask and prioritize effectively.Calm, solutions-oriented problem solver.High attention to detail and accountability.Ability to work independently and lead initiatives.Experience creating SOPs or improving processes.Leadership mindset and team collaboration skills.How We WorkOur core values aren't posters on a wall — they guide every decision we make.Never Settle — We chase mastery, not perfection.
Always hungry, always improving.We Give a Damn — We show up, care deeply, and own outcomes for clients and teammates.Courageous Communication — Truth early, respect always.
We don't hide problems or avoid tough conversations.Obsessed with Outcomes — Client results are our only scoreboard.
When they grow, we grow.Why Join LionHead Digital?
We're building the most advanced law firm marketing system in the country.
At LionHead Digital, you'll own the fulfillment engine that drives client success and long-term growth.
If you're ready to lead teams, build scalable processes, and make client retention your mission, this role is for you.Apply today to join a results-driven agency where your leadership directly impacts our clients and our future.

📌 Client Success Manager (Xico)
🏢 Lionhead Digital
📍 Xico