Position PurposeA versatile position within a dynamic nonprofit that provides
community-inspired, volunteer-powered disaster relief.
The position is full-time and is responsible for managing and supporting volunteers while on program, promoting peer-to-peer fundraising among the volunteer population, facilitating a positive, productive and impactful volunteer experience and overseeing the base management team.Reporting RelationshipsReports to Volunteer Coordination and Engagement Managers with dotted line to Operations ManagerRoles reporting to position 0Approximate number of reports 0Essential FunctionsCoordinate the arrival and departure schedule of individual volunteers and groups, conduct pre-arrival phone calls, answer volunteer inquiries, and communicate expected volunteer numbers to the field teamWelcome new volunteers ensuring they are settled, and have completed all required paperworkFacilitate orientation sessions introducing the organization and program expectationsImplement the volunteer engagement strategy in a positive and authentic way, organizing fundraising events and activities to motivate, empower, and inspire volunteers to meet the monthly fundraising targetsUpdate tracking systems daily, including updating volunteer arrivals, departures, breaks in Salesforce, donation tracking, and personal fundraising pagesEngage volunteers with the alumni network platform by posting program updates, responding to questions and promoting the benefits of becoming an Alumni Network memberCollect feedback surveys from volunteers as they depart, and work with Volunteer Coordination Manager and program team to review feedbackSupport with base operations such as procurement of food,



medical and base supplies when necessaryPerform other duties as requiredPosition RequirementsEducationHigh school diploma or equivalent requiredRelated ExperiencePrevious experience working with All Hands and Hearts, or another disaster response organization, preferred.Special Competencies/Certifications Must have good written and oral communication skills.
Must be confident working with Google Workspace, particularly Google Docs and Google Sheets; and Microsoft Office.Confident in Salesforce.Needs to be well organized and able to prioritize and manage multiple concurrent tasks.
Strong leadership skills with a proactive approach to identifying and solving problems.
Able to manage a large workload and perform in a fast-paced environment.Working Conditions and Physical DemandsConstantly works in outdoor adverse weather conditionsFrequently moves items weighing up to 40 lbs on work site or on baseFrequently operates computerMust be able to remain in a stationary positionFrequent travelLiving in communal environmentHigh stress situationsCompensation & BenefitsTypical starting salary is $850 - $1,225/month, and up to $1,600 for highly qualified candidates who have previous experience in this role.Room & boardMonthly R&R; breaks with allowanceCoverage for emergency medical injury or illnessVisa extension reimbursementTravel to and from program locationAll Hands and Hearts is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, Veteran status, age, or any other protected characteristic.

📌 Volunteer Relations Coordinator (Mérida)
🏢 All Hands and Hearts Smart Response
📍 Mérida