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About the Role
Vonage is a integral leader in cloud communications, delivering Unified Communications as a Service, Contact Center as a Service and Communications Platform as a Service solutions worldwide. The Credit and Collections Analyst manages the collections lifecycle for mid market and enterprise customers and partners with customers, Account Managers, Sales and Finance to drive timely cash collection, reduce aged debt and support credit risk management.
Key Responsibilities
Collections and Accounts Receivable
Manage an assigned portfolio of mid market and enterprise accounts and proactively follow up on outstanding balances.
Apply collection strategies based on customer segment and risk profile, prioritizing high value and aged accounts.
Monitor accounts receivable aging reports and take timely action on accounts approaching or exceeding payment terms.
Partner with Account Managers and Customer Success Managers to resolve slow pay and disputed accounts.
Escalate unresponsive or high risk accounts with documented collection history and recommended next steps.




Dispute Resolution and Cash Application
Investigate and resolve billing disputes with Billing, Sales, Tax and Legal.
Apply customer payments accurately across billing platforms, including Zuora and Engage IP.
Resolve unapplied credit memos and receipts.
Process refunds and payment adjustments in compliance with SOX requirements and company policy.
Prepare write off lists with supporting documentation.
Maintain accurate collection notes, dispute documentation and account history in Oracle Advanced Collections or Salesforce.
Cross Functional Collaboration
Act as the primary collections contact for assigned accounts and work with Account Managers, Sales, Billing, Tax and Finance to resolve payment blockers.
Participate in collections reviews and customer escalation calls.
Support enterprise customer onboarding by reviewing postpaid applications, validating payment terms and confirming billing se

📌 Credit and Collections Analyst (Ciudad de México)
🏢 Ericsson
📍 Ciudad de México