Our Company: ISN was established in 2001 and is a integral leader in contractor
and supplier management. We work closely with a variety of household-name
clients in the US, Canada, Europe, Australia, Latin America, and the Middle East
to connect them with safe and reliable contractors and suppliers and incorporate
a level of due diligence in the contractor management process.

Please submit resumes in English

Start Date: January 4, 2027

As an integral member of the Customer Service team, you will serve as the driver
of quality for customer inquiries and internal administrative functions. You
will be responsible for managing customer workflows and the day-to-day processes
of Contractor Development. Specifically, you will:

* Proactively service and support contractor/ supplier customers
* Conduct training on software products via phone, web based and face to face
meetings
* Participate in the implementation of sales and marketing projects
* Field incoming calls, handle contractor customer inquiries and troubleshoot
problems
* Assist with CRM testing




* Handle customer account management functions, including invoicing and
collections
* Proactively analyze customer service processes and bring forth ideas for
continuous improvement
* Apply customer-centric consulting approaches to ensure the success of
customer inquiries

Who should apply?

* Excellent verbal and written communication skills
* Excellent customer service orientation
* Proficient computer skills (Word, Excel, PowerPoint, e-mail applications)
* Desire to work with people and consistently engage in verbal interaction over
the phone
* Ability to de-escalate calls using critical thinking and soft skills
* Genuine desire to progress into a sales development role

Requirements:

* Bachelor’s degree from an accredited university and/or equivalent work
experience
* Bilingual in English & Spanish (read, write and speak)

ISN Benefits*

* 100% paid private health coverage premiums for employees and dependents
* Empl

📌 Business Development Associate (Ciudad de México)
🏢 ISN Software
📍 Ciudad de México