Job Description:
Role: MyP&O; Operations Specialist
The MyP&O; Operations Specialist delivers exceptional HR operational support to Associates, Line Managers, and P&O; Business Partners by ensuring timely, accurate, and compliant processing of HR transactions and inquiries. This role serves as the first point of escalation for complex cases, provides day-to-day guidance to MyP&O; Operations Analysts, and helps drive service excellence across the team.
What Are We Looking For?
Bachelor’s degree or equivalent experience, preferably in HR, Communications, or Business.
At least 1 year of experience in a MyP&O; Operations Analyst or similar HR Operations role.
2+ years of experience in shared services, customer service, call center, or service delivery environments preferred.
Knowledge of HR processes, systems, and practices.
Ability to effectively use Workday, ServiceNow, and related HR platforms.
Strong verbal and written communication skills in English.
Experience collaborating with general stakeholders across cultures and time zones.




Ability to handle confidential and sensitive information.
Key Responsibilities
Service Delivery & Escalation Management
Partner with the MyP&O; Operations Lead to ensure effective delivery of daily HR operational services.
Own the resolution and escalation of complex HR inquiries while meeting service level agreements and quality targets.
Coach and support Analysts to strengthen process knowledge and service capabilities.
Analyze operational metrics and identify performance improvement opportunities.
Monitor data integrity issues and provide corrective coaching as needed.
Team Support & Coordination
Coordinate schedules to ensure adequate coverage across calls, chats, and service channels.
Balance language support needs for English, Spanish, and Portuguese-speaking customers.
Lead daily team huddles and communicate priorities and updates.
Monitor staffing levels and planned absences to maintain service continuity.
Signature Process Leadership
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📌 MyP&O Operations Specialist (Santiago de Querétaro)
🏢 Mars
📍 Santiago de Querétaro