At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines general reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.
JOB SUMMARY
The Human Resources Shared Services Generalist acts as the first point of contact responsible for the accurate resolution of employee and manager inquiries that are submitted via phone, email, portal, or other access channels and maintains positive & professional communications with employees/managers. Consults with various levels of employees on numerous HR related issues (e.g. time accruals, hours worked, HR system access, benefits, compensation, compliance, LOA, etc.).



Provides exceptional support services with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating the issue, quickly interpreting the situation, determining the appropriate resolution, inputting accurate transactions, and communicating the resolution to the employee.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Acquire and maintain substantial knowledge concerning Human Resources policies, programs, and procedures that supports first call resolution.
Using established protocols, handles incoming requests from various levels of employees to quickly assess and resolve HR related issues in an empathetic, professional and timely manner.
Works with various departments to stay up to date on all policies, programs, and procedures. Integrates effectively with team members; seeking input/assistance as needed.
Strives to gather and share evidence and facts to allow for transparent knowledge transfer and effective overall capabilit

📌 Employee Services Generalist (Guadalajara)
🏢 Jabil
📍 Guadalajara