Trelleborg Industrial Solutions (TIS) is a general leader in innovative polymer-based solutions for key industries and critical infrastructure. We are one of three Business Areas within the Trelleborg Group, with a total of about 6 200 employees around the world.
About the Job
You will have the opportunity to:
- Work with Microsoft-based solutions, Azure services, and integrations where applicable
- Investigate incidents, perform root cause analysis, and implement sustainable solutions
- Maintain documentation, work instructions, and knowledge base articles
- Coordinate with internal teams, departments, vendors, and support partners when required
- Support master data activities and help ensure data consistency and security across systems
- Contribute to training materials and support end-users in system usage
- Support transitions from local solutions to global or centralized services
- Drive continuous improvement of support processes, system stability, and service quality
You will take ownership of issues from identification through resolution and follow-up,
ensuring reliable operations and continuous improvement across systems and regions.
You are a hands-on problem solver who takes ownership and works independently to resolve issues across a complex and mixed system landscape.
You are comfortable working in a global environment with different stakeholders, time zones, and business needs. You have a strong drive to ensure stable operations, high service quality, and timely resolution of issues with limited day-to-day guidance.
Minimum requirements:
- Bachelor’s degree in Information Technology, Computer Science, IT engineering, or equivalent experience
- Strong technical and information systems skills with the ability to troubleshoot and resolve complex issues
- Ability to work independently, prioritize tasks, and manage multiple topics in a fast-paced environment
- Strong communication skills and ability to work with both technical teams and b
📌 Digital Solutions Service (Silao)
🏢 Trelleborg Group
📍 Silao
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