This role will report to the regional Customer Experience Supervisor/Senior Supervisor and will be responsible for commercial and operational activities as part of the Order-To-Cash process for A customer base: i.e. validation and booking of customer orders, managing order fulfillment activities, providing proactive updates to customers, managing physical & financial claims etc. with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

The Customer Experience OpEX Professional role ensures seamless execution of assigned large-scale projects, optimizing internal reporting mechanisms, and driving continuous improvement initiatives. By completing thorough testing of new tool enhancements, the Customer Experience OpEX Professional will ensure operational excellence and support the company's strategic objectives. This role is pivotal in fostering a culture of efficiency, innovation, and quality, driving improvements and eliminating no value added/waste activities ultimately contributing to the overall success and competitiveness of the organization.





YOU MUST HAVE
- Bachelor’s degree completed.
- Business fluent in written and spoken English.
- 5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience.
- 1+ years of experience with reporting, knowledge transfer and/or coaching experience.
- Strong knowledge/experience with CRM/ERP system business processes ( SAP is required).High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams).

WE VALUE
- European languages represent a plus.
- Process documentation skills.
- Analytical skills.
- Six sigma knowledge is a plus.
- Project mgmt. experience/knowledge is a plus.
- SME user level for SAP, SFDC, InContact and/or other CRM/ERP tools.
- Incoterms & special Trade and Compliance knowledge including applicability and exceptions.
- Financial understanding of the OTC process including: VAT, billing, proforma requirement

📌 Customer Experience Opex Professional (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí