ZCC

Zurich Capability Center is looking for a

Business Analyst

Key Responsibilities
- Facilitate workshops with clients to analyze, design, and optimize business processes aligned with INSIS capabilities.
- Gather, analyze, document, and prioritize business and functional requirements.
- Configure and support solutions within INSIS PAS and/or BLC.
- Design functional solutions that align business requirements with system capabilities.
- Create functional specifications, process flows, business rules, user stories, and SIPOC diagrams.
- Support product configuration, policy administration processes, and billing processes within INSIS.
- Collaborate with technical teams to define integration requirements and support interface validation activities.
- Conduct product demonstrations and training sessions for business users and stakeholders.
- Participate in solution design sessions and proof-of-concept initiatives.
- Support SIT, UAT, regression testing, and defect resolution activities.
- Assist clients in understanding and adopting INSIS business processes and functionality.




- Work closely with cross-functional teams to deliver complex insurance transformation initiatives.

Required Qualifications
- Proven experience as a Business Analyst within the insurance industry.
- Strong understanding of requirements gathering, business process analysis, process mapping, and functional design.
- Hands-on experience with INSIS PAS and/or INSIS BLC.
- Experience configuring insurance products, workflows, business rules, policy transactions, and business processes within INSIS.
- Experience participating in end-to-end INSIS implementations, system enhancements, or transformation programs.
- Strong knowledge of policy lifecycle processes including quotation, underwriting, issuance, endorsements, renewals, cancellations, reinstatements, billing, and collections.
- Experience supporting functional testing activities including SIT, UAT, test case creation, and defect management.
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📌 Business Analyst (Ciudad de México)
🏢 Zurich Insurance
📍 Ciudad de México