Our client is a hospitality company built on a simple idea: renting a home shouldn't mean giving up hotel-level service. They combine the comfort and authenticity of a private home with concierge-level touches — in-person check-in, fresh linens, on-demand support — and operate across 15+ destinations in 10+ countries.
You'll be the on-the-ground presence that makes that experience real for guests in Mexico City. From welcoming guests at check-in to keeping homes in top shape between stays, you'll own the guest experience end-to-end while also keeping property owners and managers in the loop. This is a hands-on, in-person role — you'll be moving between homes, meeting guests face-to-face, and building real relationships with the people who own the properties you manage.
This role is perfect for someone who knows Mexico City inside and out, thrives when no two days look the same, and genuinely enjoys being the person guests and owners can count on.
KEY RESPONSIBILITIES
Guest Experience:
- Welcome and check out guests at the start and end of every stay
- Coordinate with the centralized guest experience team to troubleshoot issues in real time
- Book guest services such as parking and airport transfers
- Inspect homes ahead of guest arrivals and resolve issues with property managers or owners before check-in
- Keep a full, accurate inventory of guest-ready supplies and materials
- Review guest feedback and work with the team to improve service delivery
- Schedule housekeeping, maintenance, and operations visits around guest stays
Property Management:
- Conduct home intakes to confirm properties meet brand standards
- Complete quarterly preventive maintenance checklists to keep units in top condition
- Schedule maintenance and cleaning to address wear and tear
- Keep property information current and accurate in the property management system
Owner & Property Manager Relations:
- Maintain the day-to-day relationship with property
📌 Hospitality Coodinator (Ciudad de México)
🏢 Handoff
📍 Ciudad de México
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