Manager, Human Capital Services
Manager, Human Capital Services

Your potential has a place here with TTEC’s award-winning employment experience. As a Manager, Human Capital Services working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do
We are seeking an experienced and results-driven Manager, Human Capital Global Services, to lead multiple shared services teams supporting the Global Employee Data Administration (EDA), LATAM and EMEA People and Culture Global Services (P&C; GS). This leader will be responsible for driving operational excellence, ensuring service delivery effectiveness, maintaining compliance with regional requirements, and providing strategic leadership across employee lifecycle administration, payroll support, data management, and employee support services.

During a Typical Day, You’ll
- Lead, develop, and manage teams supporting Employee Data Administration (EDA), LATAM, and EMEA P&C; Integral Services, ensuring achievement of service level agreements, quality standards, operational goals,



while providing coaching, performance management, and career development
- Oversee employee lifecycle administration and payroll support activities, establishing operational controls, quality assurance mechanisms, audits, and review processes to ensure accuracy, compliance, consistency, and timely execution across employee data and payroll-related processes
- Monitor operational performance through metrics, dashboards, trend analysis, and quality reviews, proactively identifying operational risks, process gaps, compliance concerns, and implementing corrective actions, preventive controls, and continuous improvement initiatives
- Drive operational excellence by leading process optimization, automation, standardization, and business transformation initiatives that improve efficiency, scalability, employee experience, and service delivery across multiple regions
- Partner with People & Culture, Payroll, Bene

📌 Manager, Human Capital Services (Ciudad de México)
🏢 TTEC
📍 Ciudad de México