Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
The Help Desk Analyst is mainly responsible for the smooth running of FXOnline system in agents and stores computers.
ROLES & RESPONSIBILITIES
- Monitoring of logs to pre-empt potential problems.
- Proactively maintain a desktop fleet.
- Assisting in Help Desk related projects.
- Promptly and politely resolving issues.
- Documenting and troubleshooting of issues in a ticketing system.
- Identify trends to assist in future problem resolution.
- Dispatching support.
- Calling IT and staff to determine the root cause of an issue.
- Rapidly establishing a good working relationship with customers and other professionals such as software developers, Noc_servers, Noc networking and monitoring team.
- Advanced English and French Level.
- One year customer service work experience *Preferred.
- Remote Installations
- Ability to meet minimum typing speed of 25 WPM while talking with customers.
- A can-do attitude and curiosity to learn