Clara, a leading Latin American fintech, is seeking a General Head of Customer Happiness to lead the worldwide Customer Happiness organization. You will define strategy, standards, and operating models across markets, with a strong emphasis on AI-driven customer experiences, data insights, and scalable support models.
You will manage leaders in Mexico, Brazil, and Colombia, align with senior executives, and drive KPI excellence (NPS, CSAT, SLA, productivity) while leveraging tools like Databricks
📌 Global Head of AI-Driven Customer Happiness (Ciudad de México)
🏢 WhateverAI
📍 Ciudad de México
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