What You Will Do:
- Supervises a team of primarily entry and intermediate Technicians / Business Support employees, with flexibility to determine how assignments are completed (e.g., objectives and approaches to completing work).
- Sets day-to-day goals and objectives for team members.
- Participate in hiring process of new employees, transfers, promotions, salary actions and terminations.
- Support project management based on business needs; may be required to support other duties/functions within the company.
- Actively participate in initiatives for Root Cause/Corrective Actions using Quality tools and support.
- Actively participate in obtaining Quality and Regulatory Certifications.
- Coordinates or provide technicians with theorical and on the job trainings, performing systematic reviews and adjustments of the plan.
- Design, discuss, and implement employees' development plans.
- Participates in technical meeting with service requestors.
- Schedules resources to ensure cost effectiveness and coordination of activities.
- Performs and assist in the management of budget,
staffing and or business/operations results.
- Ensure employees follow the organization's policies and procedures.
- Attend and have participation in group meetings, teleconferences and/or training required.
- Communicate effectively in English, both verbally and in writing, to interact with various stakeholders, including teams and counterparts in the United States, as well as to deliver presentations, participate in meetings, and provide updates on projects and operational metrics
- Demonstrate excellent communication, leadership, and teamwork skills by effectively collaborating with cross-functional teams, leading technicians, and delivering clear and impactful presentations to stakeholders
- Occasional travel to the U.S. may be required depending on business needs.
Qualifications You Must Have:
- Typically requires a University Degree in Electronics, Mechatronics or related engineering fiel