Job Title: Call Center Agent
Location: Mexico City
Work mode: Fully Onsite
Job Type: Full-Time
Job description:
- Handle inbound voice calls with professionalism, empathy, and excellent customer service.
- Support customers with Credit Cards, Banking, Loans, Mortgages, Bill Pay, and Mobile Banking.
- Process account-related requests, payments, balance transfers, and account maintenance.
- Handle escalations, troubleshoot issues, and accurately document customer interactions.
- 6–9 months of call center experience with B2+ to C1 English required.
- Must live within 1.5 hours of the office and be comfortable working 10-hour shifts.