Graduate or intern in Engineering or Bachelor's Degree in Computer Science, Computer Systems or related field
$25,000 to $30,000 NET Legal Benefits + Gym Network Benefit
As a technical consultant in IT services, knowledge in Contact Centers and/or telephony.
It is desirable to have done project management.
Experience in the Sales area.
.
RESPONSIBILITIES
- Recommend, organize and ensure the adoption of appropriate strategies, products and services to help clients quickly achieve their business results.
-Ensure the incorporation, retention and technological growth of clients.
-Monitor the use of clients' technology
GENERAL
- Manage a portfolio of clients who act as your main commercial point of contact.
-Understand business needs, success criteria and customer KPIs to develop customer success plans (executable models to achieve mutual success).




-Link and prescribe the adoption and use of product features/functionalities and services to the achievement of key customer business outcomes.
-Drive customer benchmarking capability and continuous improvement.
SPECIFIC
- Prepare and deliver territorial plans to define account strategies and align resources.
-Work as a team and establish shared responsibility with adjacent functions at key points of the customer experience.
-Forecasting and renewal practices that provide high retention rates and recurring revenue growth.
-Demonstrations to identify cross-sell/up-sell opportunities and drive incremental bookings.
-Renewal of the Genesys Cloud installed base.
-Monthly newsletters on new features of the company's portfolio.
-Exhibition of new functionalities to the client.
Tipo de puesto: Jornada completa
Salario: $25,****** - $30,****** al mes
Lugar de trabajo: remoto híbrido en *****, Ciudad de México, CDMX

📌 Account Executive (Xico)
🏢 TiSmart
📍 Xico