The Client Operations Manager leads and mentors, a high-performing team of Client Operations Advisors within the Kodak Alaris Operations team. This person leads by example. This role is responsible for overseeing the entire Americas Order-to-Cash (OTC) ecosystem, ensuring flawless digital audit trails, and driving cloud-based system efficiencies. The adecuado candidate is forward thinking, digitally-fluent leader who optimizes cross-functional workflows between Sales, Planning, Logistics and Finance to maximize profitability and client satisfaction, whilst controlling costs.
Profile
Use exceptional digital and verbal communication skills to keep all stakeholders synced in real-time. You must quickly master the technical operational requirements of our customers and sales teams. Respond with agility to queries and complaints, ensuring the digital audit trail is flawless.
Key Responsibilities
- Lead a team of Client Operations Advisors while monitor day-to-day OTC lifecycle execution.
- Set and track team and individual performances metrics while adhering to company policies.
- Collaborate with Sales and Supply Chain Planners to leverage inventory data, maximizing satisfaction while minimizing overheads.
- Coach advisors on complex customer technical specifications.
- Daily follow up of outbound logistics using modern tracking tools, liaising with logistics and warehouse networks.
- Master complex international export protocols and digital shipping controls.
- Serve as primary escalation for Sales, Services, Planning and Logistics complaints.
- Architect and implement process improvements to enhance digital effectiveness and profitability.
- Enforce flawless digital audit trail controls and support periodic company internal and external audits. Maintaining the approval matrix.
Skills and Competencies
- Exceptional verbal and digital stakeholder management skills.
- Previousexperience in a customer service environment.
- Must be fluent in Englishand
📌 Client Operations Manager (Lagos de Moreno)
🏢 Kodak Alaris
📍 Lagos de Moreno
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