We are looking for experienced Team Leads to join a growing, fully remote healthcare customer experience operation supporting a US-based program.
This is an opportunity for a hands-on leader who understands the BPO environment, knows how to support and motivate a team, and can maintain high standards across customer experience, productivity, quality, and day-to-day performance.
The right person will be confident working in a fast-paced environment, comfortable with U.S. business hours, and able to communicate professionally in both English and Spanish.
This is a fully remote opportunity in México only for qualified professionals who want to be part of a team where strong leadership and customer experience really matter.
What You'll Do
Lead, support, coach, and motivate a team of customer experience representatives
Monitor day-to-day team performance and help ensure productivity and quality expectations are met
Provide coaching and feedback to improve individual and team performance
Support agents with customer escalations and challenging interactions
Help maintain a strong customer-focused culture across the team
Monitor attendance, adherence, performance, and overall team engagement
Identify performance gaps and work with team members on improvement plans
Communicate operational updates, expectations, and feedback clearly to the team
Work closely with trainers and other leadership members during training and transition into production
Maintain professionalism, accountability, and strong communication in a fully remote environment
Adapt quickly to changing processes, systems, and business requirements
Compensation & Work Setup
$6.50 USD per hour
100% remote from México
Paid weekly in arrears
Paid training
Independent Contractor arrangement
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:
Windows 11 PC (Mac not supported)
16 GB RAM
Dual monitors
Webcam and Wired USB Headset
i5 processor or higher
Fi
📌 Team Lead | Healthcare Customer Experience (Santiago de Querétaro)
🏢 Resolv.Global
📍 Santiago de Querétaro
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