Are you an animal lover with exceptional customer service skills and experience supporting customers over the phone?
We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience.
This opportunity is idóneo for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner.
If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you.

Position Details
Remote (México only)
Independent Contractor
$5.75 USD per hour
Paid weekly in arrears
Full-time opportunity
Paid training

What You'll Do
Handle inbound and outbound customer calls professionally and efficiently




Assist pet owners with appointment scheduling, rescheduling, and general inquiries
Follow clinic-specific procedures, workflows, and documentation requirements
Accurately document customer interactions within CRM and scheduling systems
Escalate urgent concerns according to established procedures
Maintain a compassionate and professional tone during sensitive customer interactions
Support veterinary clinics by providing exceptional customer service experiences
Manage multiple systems and tasks while maintaining accuracy and efficiency
Meet attendance, productivity, and quality expectations

Technical Requirements
Applicants must have:
Windows 11 computer (Mac not accepted)
Minimum 16 GB RAM
i5 processor or higher
Webcam
Wired USB headset
An additional monitor
Reliable wired high-speed internet connection (Ethernet cable)
Quiet professional workspace
Backup power solution
Applications that do n

📌 Veterinary Client Support Representative (Pachuca de Soto)
🏢 Resolv.Global
📍 Pachuca de Soto