Make Your Mark:
The Senior Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing mid-market and enterprise clients. Using their extensive knowledge of the BlackLine application, they are able to advise customers on best practices and work with customers through complex requirements to configure the suite of products to perform as needed. This role is also responsible for consulting with the client regarding best practices and client business needs in order to best configure the software and provide exceptional customer service.
You'll Get To:
- Manages a diverse portfolio and delivers mid-market to large-scale implementation projects, spanning multiple sectors.
- Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
- Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
- Utilizes business acumen, Accounting/Finance Industry knowledge,
and product knowledge to serve as a trusted advisor and become an application expert to address client use cases and business challenges.
- Builds strong and positive relationships with client contacts, including executive sponsors and management for the duration of the project and post-delivery transition.
- Drives analysis and provides client recommendations at both strategic and operational levels, based on project objectives
- Elicits, documents, interprets and translates client business requirements or high-level requirements to be used for application configuration and testing solutions during implementations.
- Responds to client communications and proactively researches, resolves issues, and provides best practices with a high sense of urgency and customer service.
- Manages project deliverables from beginning to end and defines and confirms scope, ensuring that all specifications are
📌 Senior Implementation Consultant (Ciudad de México)
🏢 BlackLine Modern Accounting Solutions
📍 Ciudad de México
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