About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

PayJoy customers. You’ll combine customer behavior, analytics, experimentation, and UX insights to identify opportunities and create digital experiences that are more relevant, intuitive, and high-converting.

You’ll define the experimentation strategy and roadmap, build segmentation and personalization strategies,



and turn data into actionable improvements across the customer journey. This is a highly cross-functional role where you’ll partner with Marketing, Product, Engineering, Analytics, and other general teams to turn insights into measurable business impact.

This is an opportunity to play a key role in shaping the digital experience for millions of customers across our markets while building a strong, data-driven culture of continuous optimization

Key responsibilities
- Own a deep understanding of the D2C customer funnel, identifying where and why customers drop off throughout the digital purchase journey.
- Combine quantitative and qualitative insights, including funnel and cohort analysis, clickstream data, behavioral analytics, session recordings, heatmaps, surveys, and customer feedback.

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Translate customer and performance insights into a prioritized CRO and UX optimization roadmap.

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Build and manage a prioritized experi

📌 CRO - Digital Experience Manager (Ciudad de México)
🏢 Payjoy
📍 Ciudad de México