At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you’ll be part of a integral community that values your ideas and empowers you to make an impact, on your career and on the world around you.
Responsibilities
The Opportunity
The Customer Service Data Analyst is responsible for interpreting data, analyzing results using statistical techniques, and providing ongoing reports for PepsiCo Beverage North America (PBNA), developing and implementing data analyses,
data collection systems, and other strategies that optimize statistical efficiency and quality, maintaining site and CS performance metrics through the use of standard processes and best practices. The CSR will be expected to directly influence decision-making processes and contribute to the overall success of the organization.
Your Impact
- Interpret data, analyze results using statistical techniques, and provide ongoing reports.
- Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
- Acquire data from primary or secondary data sources and maintain databases/data systems.
- Ensure data accuracy, KPIs calculation, SLA metrics and deliver dashboards and reports in a frequency that enable decision making and organizational success.
- Improve process efficiency through automation and enhacements in current tools
📌 Customer Service Data Analyst (Miguel Hidalgo)
🏢 PEPSICO
📍 Miguel Hidalgo
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.