Buckland is looking for an Air Operations Supervisor

What you’ll be doing
This position is responsible for managing and coordinating the daily operations of the company's operations department. This includes managing the operation staff, ensuring efficient customer service, and overseeing all operational processes. The Operations Supervisor will be a key leader and will assist with developing and implementing strategies and plans to improve department efficiency and customer service.

What we can offer you

Competitive salary, benefits above law
A friendly, collaborative work environment
Opportunities for professional development & ongoing learning
A chance to be part of a growing organization

You will be responsible for
• To provide the highest level of customer service to clients, vendors, and service providers.
• Tariff research and classification of goods to comply with Canadian, Mexican and US customs regulations (as applicable).
• Assist Team Leaders, Customs Account Analyst and Customer Service Representatives in problem solving and addressing errors accordingly.




• Monitors, supervise and measure team performance across all task in Air, Land and Ocean Logistics as applicable to achieve company defined goals and KPI's.
• Handling requests from internal and external clients in a prioritized, professional, and efficient manner.
• Consults with the Manager on problems related to client data and complex imports.
• Assist with developing and implementing written work instructions and procedures per operation/client needs.
• Working in conjunction with IT to develop/refine work instructions from initial request to production as needed.
• Assist with identifying and implementing cost reductions initiatives.
• Provide all necessary information to the billing team for billing purposes.
• Provide afterhours support as required either on site or by on call through company cell phone.
• Preparation of import/export forms and internal documents to comply with customs reg

📌 MX Air Operations Supervisor (Santiago de Querétaro)
🏢 Buckland
📍 Santiago de Querétaro