This position is responsible to attend to customers, vendors, staff members and visitors by telephone and in person. As well as the administrative follow-up to control procedures of the position.
This position reports to the Head of Training and Development.
Key Job Responsibilities
Reception functions
• Ensure the needs of telephone or face-to-face communication with customers, vendors, visitors, and contacts with staff members of the company.
• To take telephone calls and properly channel them to the switchboard and transfer them to official extensions, emails, or cell phones.
• Keep control of the reception of incoming correspondence and inform to the responsible for delivery.
• Keep control and organization of the meeting rooms.
• Keep close contact with the Systems department to request updated lists of e-mail addresses, extensions and official cell phones of the company's staff.
• Ensure proper execution of health and safety processes, protocols and access of staff, vendors, and customers to the corporate facilities.
Support in the administrative functions of training.
• Provide support in the internal course arrangements functions.
• Provide support in the organization of documentation received in the department.
• Perform timely and accurate reports for the department and area.
• Perform the functions assigned by the immediate supervisor.
Job Qualifications
• Completed Bachelor's Degree.
• Minimum 1 year of experience in a similar position.
• 1+ year of experience in customer service and commutator management.
• Administrative knowledge.
• Microsoft Office management 70%.
• English proficiency 50% (intermediate-advanced would-be a plus).
Competencies (by core values)
• Hospitality.
• Customer oriented.
• Confidentiality.
• Highly organized.
• Teamwork.
• Effective communication.
• Problem solving.
• Integrity.
Work Environment
Office
Work is performed in an office environment with exposure to room temperatu
📌 Receptionista (Ciudad de México)
🏢 Encore Global
📍 Ciudad de México
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