Regroup Mass Notification — a global company with headquarters in Dallas — is looking for a customer success manager. Regroup believes in working with talented yet humble people who care about our core mission: Keeping communities and organizations safe and informed.
The Customer Success Manager focuses on the long-term customer relationships by proactively determining solutions to potential client pain points, identifies upselling opportunities while ensuring customer satisfaction
You will be responsible for:
- Understanding customer outcomes by communicating with customers, analyzing customer health metrics, running NPS and gathering other feedback.
- Delivering and communicating ROI to the clients, throughout the customer lifecycle
- Manage and grow the company’s book of business, responsible for renewals
- Conduct QBR meetings and consult the clients
- Act as a Customer Advocate by learning about our clients
- Build Trust and Transparency with Clients
- Enhance Customer Training
- Evaluate and Analyze Customer Needs
- Onboard New Clients
- Promote Customer Loyalty
- Manage customer requests, expectations, and communication.
- Being the main point of contact between the company and a number of named accounts
We have seen people with these traits have great careers in our company:
- Entrepreneurs - we’re looking for a self-starter, someone who needs little direction and takes a high level of ownership over responsibilities
- Previous successful Inside Sales, account executives, or Customer Success Experience
- People person - enjoys talking to customers and helping them solve problems
- Ability to create structure in ambiguous situations and design effective processes
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
What we have to offer you
- Great culture, versátil work environment, fully remote work opportunity
- Salary plus opportunities for bonuses and commissions
- A mission-driven career that literally saves li