Clipboard seeks a highly capable technical support engineer to monitor escalations and the Support queue, investigate complex product and data issues with SQL and observability tools, and manage live incidents end-to-end. You will coordinate across Support, Engineering, and Product, issue accuracy-focused writes, and drive post-incident learnings.
The role emphasizes rapid, ownership-driven responses, strong English communication, and proactive prevention thinking in a remote-integral environment.
📌 Remote Tech Support Engineer — Incident Response (Ciudad de México)
🏢 Clipboard
📍 Ciudad de México
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