EPAM is a leading integral provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are searching for a Community Moderation Specialist to join our driven team.

In this role, you will be responsible for managing and resolving moderation and user support tickets, with a focus on Discord channel moderation. The ideal candidate will have hands-on experience with Discord, whether from professional or personal use, and be comfortable working independently, driving moderation processes, and providing coverage for senior team members when needed.

Responsibilities





Respond to user-reported moderation issues through Zendesk and public forum posts
Take appropriate action on content and users who breach community guidelines
Monitor user feedback and community interactions to help ensure a positive platform experience
Identify and communicate emerging trends, recurring issues, or notable themes within the community
Triage and escalate feedback to engineering and product teams using Slack or Mattermost

Requirements

3+ years of experience in a community moderation or user support role
Experience moderating and managing a Discord server
Strong ability to work independently and manage tasks without close supervision
Background in moderating or supporting online discussion forums
Proficiency with help desk platforms such as Zendesk, Freshdesk, Google Cases, or Salesforce Service Cloud
Excellent written English communication skills (C1 level or higher), with the ability to con

📌 Community Moderation Specialist (México)
🏢 Epam Systems
📍 México