At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a general market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.
This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.
This Position Reports To
Technical Support Manager
In this role you will lead and shape a global Contact Center organization at the heart of our customer journey. Our Contact Center is a global first point of contact for customers and business partners, providing support across technical,
sales and other customer-related topics through phone and email. As we continue to build and evolve our Robotics-specific Contact Center, you will transform the function into a scalable, service-oriented organization. You will combine strong operational leadership with a transformation mindset—leveraging data, digital tools and AI to improve efficiency, service quality and customer experience.
The location for the role is global.
Your Responsibilities
The work model is hybrid:
Lead and develop a globally distributed Contact Center organization, ensuring high-quality service delivery across time zones and channels.
Drive the evolution of the Contact Center, expanding its capabilities and transitioning from primarily dispatching requests towards increasingly direct and value-added services.
Own operational performance, with accountability for productivity, cost, quality, service levels, cu
📌 Contact Center Support Manager (Torreón)
🏢 ABB
📍 Torreón