Schedule: Full-time | Monday–Friday | US Business Hours
We are looking for a Customer Success Associate to join our team
In this role, you will support US-based business customers by delivering outstanding post-sales service and helping them navigate compliance-related solutions. You'll build trusted relationships, manage customer requests from start to finish, and collaborate with cross-functional teams to ensure an exceptional customer experience.
If you are customer-focused, detail-oriented, and enjoy working in a fast-paced, professional environment, we'd love to hear from you.
What You'll Do
Deliver professional customer support via phone and email to US-based clients.
Guide customers through post-sales inquiries and onboarding activities.
Manage customer requests from initiation through resolution, ensuring accuracy and timely follow-up.
Build strong relationships while providing consultative support and identifying customer needs.
Organize and prioritize multiple customer cases using Salesforce and internal tools.
Collaborate with internal teams to resolve customer issues efficiently.
Develop expertise in products, services, and compliance-related processes.
Support customer retention, renewals, and ongoing account engagement.
What We're Looking For
Bachelor's degree or equivalent professional experience.
Advanced English proficiency (spoken and written).
Excellent communication and interpersonal skills.
Strong organizational skills with the ability to manage multiple priorities.
Customer-first mindset with great attention to detail.
Nice to Have
1+ year of experience in Customer Success, Customer Service, Account Management, or other B2B client-facing roles.
Experience supporting US customers.
Experience using Salesforce or other CRM platforms.
Background in Legal, Banking, Insurance, Retail, or Hospitality industries.
What You'll Bring
Strong problem-solving and analytical skills.
Ability to build lasting customer relationships.
Time management a