The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
Position: Customer Care Operations Lead
Industry: Logistic Company
Location: Binan, Laguna
Schedule: Monday to Friday
Salary: Php 25,000 – Php 35,000
Work Setup: On site
Benefits HMO Government benefits 13th Month Pay Sick Leave Qualifications Bachelor’s degree holder At least 3-5 years of experience as Customer Support Supervisor Amenable to work in Technopark, Binan Laguna Can attend face-to-face interview Can start as soon as possible Responsibilities Manages daily back-office customer service operations, addressing client inquiries through email and phone Ensures responses to customer requests are timely, accurate, and professional Provides coaching, training, and support to customer service staff to enhance performance and service quality Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance Serves as the main point of contact for escalated back-office customer issues Recruitment Initial Interview Final Interview Job Offer #J-18808-Ljbffr
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