Fortinet, Inc. is seeking a Staff Technical Support Specialist to troubleshoot Fortinet’s Endpoint Solutions EMS/EDR, act as escalation point, and guide customers through complex cases. You will collect diagnostic data, reproduce environments, and contribute to knowledge articles.
The role requires strong OS knowledge (Windows/macOS/Linux), networking concepts, and familiarity with security frameworks such as MITRE ATT&CK; and ISO 27001. Excellent communication skills are essential.
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📌 Senior Endpoint Security Support Specialist (Ciudad de México)
🏢 Fortinet
📍 Ciudad de México
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