We are looking for Customer Service Representatives (CSR) to support our operations. This role focuses on delivering high-quality customer support through a call center environment, handling customer inquiries, and ensuring excellent customer experience. Key Responsibilities Handle inbound and/or outbound customer interactions via phone and/or digital channels Resolve customer inquiries, issues, and service requests efficiently Provide accurate information regarding AT&T; products and services Maintain high customer satisfaction through professional communication Follow established processes and compliance guidelines Meet KPIs such as productivity, quality, and customer experience metrics Requirements 6 months to 3 years of experience in Customer Service. English Advanced level. High School graduated. Professional customer service skills:



solution mindset, helping nature, passion for the customer and customer experience. Fair written and verbal communication skills. Critical thinking and logical thinking. Ability to multitask and work under pressure. Thinks outside of the box. Demonstrated ability to be a fast learner and diligent worker. Problem solving abilities. Type of work On-site. Internal - General Use Schedule: Monday to Friday from 6 AM to 8 PM (general/rotative shift but 24/7 availability). What we offer Life insurance Major medical insurance Dental and vision plan 30 days Christmas Bonus Food Vouchers #J-18808-Ljbffr

📌 Customer service representatives (Guadalajara)
🏢 Turtle Trax
📍 Guadalajara