Overview COMPANY PROFILE: The firm develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations. POSITION: Customer Operations Associate (Back Office) INDUSTRY: Logistic Company WORK LOCATION: Binan Laguna WORK SCHEDULE: Monday to Friday SALARY: Php18,000-Php25,000 WORK SET UP:
Work on site Benefits HMO Government benefits 13th Month Pay Sick Leave Requirements Bachelor’s degree holder With at least 1 experience in back-office customer service operations Amendable to work on site Amendable to attend face to face interview Can start as soon as possible Responsibilities Handles customer inquiries and requests through email and phone in a timely and professional manner Provides accurate information regarding products, services, billing, orders, or account concerns Handles client inquiries via email and phone regarding shipment status, documentation, and delivery schedules Coordinates with operations, warehouse, trucking, and overseas agents to ensure timely and accurate shipment updates Updates shipment records in the logistics system and ensures data accuracy Recruitment Process Face to Face Interview Initial Interview Final Interview Job Offer #J-18808-Ljbffr