Your Role

As an L2 Production Support Engineer at Capgemini, you will play a critical role in maintaining the stability, performance, and reliability of banking applications in a fast‑paced production environment. You will act as the bridge between operations and development, ensuring rapid incident resolution, proactive monitoring, and continuous service improvement aligned with ITIL practices.

Responsibilities & Scope

- Provide end‑to‑end L2 production support for banking applications, ensuring system stability, availability, and performance.
- Own incident lifecycle management, including diagnosis, resolution, escalation, and closure in alignment with ITIL processes.
- Troubleshoot complex issues across application, database, and infrastructure layers with a strong focus on timely resolution.
- Execute and analyze SQL queries (PL/SQL), including joins, stored procedures, and triggers, to identify and resolve data‑related issues.
- Monitor batch jobs, Unix/Linux processes, and shell scripts; proactively detect, investigate, and fix failures.

Your Profile

- Client‑centric mindset: Communicates with clarity and purpose, translating complex technical challenges into meaningful business impact for stakeholders.
- Problem‑solving agility: Approaches incidents with curiosity and precision, leveraging analytical thinking to diagnose, troubleshoot, and resolve issues efficiently.
- Collaborative spirit:



Works seamlessly across integral, cross‑functional teams, building strong partnerships to drive outcomes and continuous improvement.
- Ownership & accountability: Takes responsibility end‑to‑end, ensuring reliable service delivery and proactive management of production environments.
- Continuous improvement mindset: Embraces innovation, automation, and learning to enhance system performance, optimize processes, and elevate support practices.

What You’ll Love

- Join global employee networks that promote engagement, development, and belonging.
- Access continuous learning through internal academies, certifications, and mentorship.
- Well‑being hub and various well‑being initiatives.

Need to know

Career Development in Spanish & English: Training, certifications, and mentorship programs available in both languages to support bilingual growth.

Community Engagement: Participate in local volunteering initiatives, tech meetups, and cultural events that connect you with the Capgemini community.

Equal Opportunity Statement

We are a global business committed to creating a diverse and inclusive work environment. All applications are welcome and will be considered based on merit. We do not discriminate based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person.

#J-18808-Ljbffr

📌 Java/Support (Aguascalientes)
🏢 Capgemini Engineering
📍 Aguascalientes