- Strategic operational leadership
- Define the operational vision and translate business goals into actionable operational plans.
- Assist CHH Principals in the design of scalable systems and processes for manufacturing, logistics, customer experience, after-sales quality/satisfaction.2. Project management
- Own the overall operational project roadmap; structure, prioritize, and track all major initiatives.
- Set timelines, milestones, quality/risk assessments, vendor onboarding and other process rollouts, and technology implementations.
- Oversee the Operations Associate’s project management systems and execution of task-level workflows, ensuring alignment with project goals.3. Vendor & partner management
- Assist CHH Principals in the selection of manufacturers, logistics providers, warehouse/3PL partners, material suppliers, and packaging vendors.
- Advise on pricing, terms, service levels, and production schedules.4. Financial modeling and forecasting
- Alongside CHH Workshop’s dedicated accounting team, build and maintain financial, operational, and profit-sharing models.
- Advise leadership on cost optimization, gross margin improvement, and budget prioritization.5. Supply chain architecture & inventory planning
- Assist CHH Principals in the design of an end-to-end supply chain structure appropriate for modular SKUs.




- Oversee demand and align production with growth targets cash constraints.
- Help set inventory strategy-safety stock, reorder points, and lead-time buffers.
- Other ad hoc responsibilities, including:
- Conduct weekly check-ins with the CHH Principals and stakeholders to ensure the team has clear priorities.
- Identify the tech stack required to support scalable ops (ERP, WMS, TMS, inventory tracking, customer service tooling).
- Oversee import/export compliance, product safety standards, and regulatory requirements; develop risk mitigation strategies for supply disruptions, quality issues, and fulfillment delays.
- Support hiring plans for future operations roles as the team scales.Requirements:- 3+ years of strong operational experience and demonstrable leadership in projects and cross-functional initiatives
- Proficiency in Google Workspace is a must; familiarity with a range of project management, CRM, and accounting software is preferred
- Ability to coordinate projects between numerous stakeholders
- Organized, driven, motivated professional, with high standards for their work
- Can work independently; self-starter, careful and precise
- Communication skills, including English fluency
- Thoughtful, generous spirit, a good teammate, enjoys interacting with people from all backgroundsThank you!

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📌 CHH Workshop Head of Operations (Ciudad de México)
🏢 Charlap Hyman & Herrero
📍 Ciudad de México