Concordis a full-scope loan servicerdelivering compliant, adaptable, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes.
We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions.
Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.Handles Manager's Calls as needed.
As Collections Manager you will have the below responsibilities :oReviews consoles workloads, prioritize work and review the follow-up dates for all collections consoles.
oParticipates and provides suggestions regarding our Strategic Planning in the Contact Center
oReviews weekly and monthly QA and Compliance scores for each team and to ensure team members are performing assigned duties correctly and efficiently.
oLeads each team's monthly meetings.
oPrepares and schedule all team's monthly training sessions together with the Supervisors and Corporate trainer.
oCollaborates with Supervisors to administer employee performance reviews, write ups.
Coaching sessions, etc.
oReviews month end reports from Master clients to define the correct strategy to reach goals.
oPrepares monthly meetings with each CC team to evaluate results from previous month, goals, QA and Compliance results, define working strategy, etc.
oSchedules and complete annual performance appraisals with Supervisors.
oAuthorizes sure-pays and customer service awards.
oReviews monthly contests for each h CC team.
oProvides a summary on the call recordings requests from any client.
oReviews/Supports each Supervisor duties completion.
oAssist sin training and orientation to all new team members.
oReviews and participates to update client's parameters.
oProvides performance warnings (write-ups) and offers constructive feedback together with Supervisors.
oEnforces, reviews and collaborates to evaluate current policies and procedures; make recommendations for amendments as necessary.
oReviews accounts in Management review tier in consoles
oPrior collections experience (3+ years)
oKnowledge of FDCPA and State rules and regulations
oPrior Supervisory / Management experience - preferred
oPredictive Dialer experience
oBasic knowledge of Timeshare operations – preferred
oBasic knowledge of Home Improvement operations - preferred
oBusiness degree or equivalent - preferred
oBasic Computer Skills
oKnowledge of Microsoft Office
oAbility to read, write and speak English fluently.Bilingual (English/Spanish) a plus
oGood communication skills, both written and verbal
oLeadership experience and the ability to provide support and direction to develop and motivate a team
oAbility to communicate and meet company goals and objectives
oMust be willing to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.
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