Job descriptionImportant IT company At the Latin American level, growth requires:
Service Now Developer / AdministratorWe are looking for aService Now Developer / Administratorto design, develop, configure, and maintain Service Now solutions acrossITSM and ITOM.
The adecuado candidate combines strong Service Now development and scripting experience with knowledge of platform administration, integrations, workflows, and CMDB.
Because this is aspecialized Service Now position , candidates who meet approximately70% of the requirementsmay be considered, particularly if they have strongService Now development, scripting, ITSM, and integration experience.Key Responsibilities
Develop and customize Service Now applications and platform capabilities.Configure and enhanceITSM modules , including Incident, Problem, Change, Request, Knowledge, and Service Catalog.SupportITOM capabilities , including Discovery, Service Mapping, Event Management, Orchestration, and CMDB.Develop usingJava Script, Glide API, Glide Ajax, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Scheduled Jobs.Build workflows and automations usingFlow Designer / Workflow Editor.Develop integrations usingREST, SOAP, Scripted REST APIs, Integration Hub, MID Server , and web services.Perform data migration and transformation usingImport Sets, Transform Maps, and scripting.Troubleshoot scripts, workflows, integrations, and platform performance issues.Support upgrades, releases, cloning, patching,



and instance maintenance.Maintain CMDB data quality and platform governance.Translate business requirements into technical solutions and documentation.Mentor junior developers and promote Service Now development best practices.Required Experience
3–5+ years of Service Now development/administration experience.Strong experience withService Now scripting and Java Script.Solid knowledge ofITSMprocesses and Service Now configuration.Experience with Service Now integrations and APIs.Experience with workflows, Flow Designer, Service Catalog, and automation.Knowledge of CMDB and preferablyITOMcapabilities.Experience troubleshooting and supporting Service Now production environments.Strong understanding of Service Now development standards and secure coding practices.Nice to Have
Service Now certifications such asCSA, CAD, CIS-ITSM, or CIS-ITOM.Experience with Discovery, Service Mapping, Event Management, or Orchestration.Experience with Integration Hub and MID Server.Experience developing custom Service Now applications.Experience mentoring developers.ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL(Will be evaluated).
If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.
Job type : Remote
Location : México.
Salary : $80,000 gross
Benefits : Excellent superior benefits.
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