About the Role

The Account Manager, Creative Services, will be responsible for managing client relationships and overseeing project delivery, ensuring quality and adherence to timelines and budgets.

Responsibilities

- Oversee briefs from start to completion, ensuring quality at every stage
- Manage the client relationship, assessing needs, making recommendations and managing budget and timeline.
- Be the central conduit for all project communication and status updates
- Interact with design team as well as external print and production vendors to oversee project delivery from start to completion
- Use creativity to solve client communication challenges, resolve service delivery issues and improve productivity.
- Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
- Work closely with the design team to ensure designs are branded properly and meet highest quality standards
- Resolve issues escalated by the client and escalate significant issues.
- Use feedback from monthly and quarterly client meetings to deliver on client expectations.
- Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements.
- Build relationships with end users; manage their perception and expectations.
- Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery.




- Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process.
- Assist in helping to manage cash flow & assist in preparing and reviewing the monthly invoices.
- Forecast monthly results at the mid-month timeframe.
- Be able to analyze the monthly performance and progress reports, including expense management and achievement of financial targets.
- Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense.

Qualifications

- 3-5 years of experience in handling client briefs from start to completion
- A Bachelor's degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substituted
- Understand production processes and the essentials of a good brief.
- Be highly organized, detail oriented and be able to multitask and prioritize workload
- Previous experience with project management applications
- Understand the client billing process
- Excellent customer service skills
- Excellent written and verbal skills in English
- Highly organized and detail-oriented
- Ability to multitask and prioritize workload
- Understanding of job-tracking systems
- Proficient in Microsoft Office suite
- Experience in creative services
- Knowledge of production processes
- Ability to analyze financial performance

📌 Account Manager, Creative Services (Contract) (Ciudad de México)
🏢 Tag
📍 Ciudad de México