An IT Analyst I / IT Operations Analyst I, also known as an IT support analyst or service desk technician, primarily focuses on providing technical support to users and troubleshooting issues with hardware, software, and networks. They may also conduct research, analysis, and testing related to IT projects.
**Key Responsibilities and Duties**:
- 1) Technical Support: Diagnosing and resolving hardware, software, and network problems.- 3) System Maintenance: Assisting the network/server team ensuring the smooth operation of IT infrastructure, including servers, networks, and databases.
- 4) Troubleshooting: Assisting in identifying and resolving technical issues related to software, hardware, and network.
- 5) Installation and Configuration: Installing and configuring hardware and software components.
- 6) Documentation: Documenting IT procedures and troubleshooting steps.
- 7) Project Support: Assisting with IT projects, including research, analysis, and testing.- 9) Staying Up to Date: Keeping abreast of the latest IT trends and technologies.
- 10) Compliance and Security: Comply and understand the standard TEIS Policy (TEC-06-88 Global Information Technology Policy).
- 11) Asset management: Maintain IT asset inventory.
**What your background should look like**:
**Skills and Qualifications**
- Technical Knowledge: Strong understanding of hardware, software, and network systems.
- Problem-Solving: Ability to diagnose and resolve technical issues.
- Communication: Excellent written and verbal communication skills.
- Customer Service: Ability to interact effectively with users and provide excellent support.
- Analytical Skills: Ability to analyze data and identify solutions.
- Time Management: Ability to manage multiple tasks and meet deadlines.
- Adaptability: Ability to learn new technologies and adapt to changing situations.
- Languages: Fluent in written English, intermediate in oral
**Education and Experience**:




- Associates degree in Computer Technology
- Experience: 1-2 years of work experience in IT related field
**Behaviors**
- Continuous learning: shows curiosity and willingness to learn.
- Clear communication: expresses doubts and shares information clearly.
- Personal responsibility: completes tasks on time and stays organized.
- Receptiveness to feedback: listens openly and seeks to improve.
- Teamwork: collaborates with colleagues and seeks support when needed.
- Discipline and commitment: punctual and dedicated to routine tasks.
LI-Onsite
**Competencies**:
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork**ABOUT TE CONNECTIVITY**
TE Connectivity plc (NYSE: TEL) is a general industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
**WHAT TE CONNECTIVITY OFFERS**:
- We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group
**IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD**Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
**Job Locations**:
Esq Israel
- HERMOSILLO SONORA, Sonora 83174
- Mexico
- Posting City: HERMOSILLO SONORA
- Job Country: Mexico
- Travel Required: Less than 10%
- Requisition ID:
- Workplace Type: Onsite
- External Careers Page: Information Technology

📌 IT Operations Analyst I (Hermosillo)
🏢 TE Connectivity
📍 Hermosillo