Customer Care: Premier Customer Care; Service Level Performance of Fed Ex Strategic Business; Top Tier Enterprise Integral and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on Fed Ex Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & Resolution Involves online and telephone contact with external/internal customers within functional area and completing any related administration. Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills -High School diploma. Some college preferred. Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (600 points). - Two (2)



years related experience Fed Ex is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. Fed Ex is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 Fed Ex LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 Fed Ex Mexico was included in the GPTW Ranking for 18th consecutive years 2020 Fed Ex Mexico received the CEMEFI Certification for 13th consecutive years endorsing Fed Ex as a company socially responsible 2021 Fed Ex Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 Fed Ex Uruguay selected by GPTW among the 5 best companies to work for. #J-18808-Ljbffr

📌 Lm184: premier customer care representative (Cuautitlán)
🏢 Fedex Group
📍 Cuautitlán