29 ago
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Turtle Trax
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Ejido de la Finca
29 ago
Turtle Trax
Ejido de la Finca
Requirements 5 years of experience managing a team of 15-20 professionals and driving effective service desk operations. Fluent English communication (B2-C1) with clear pronunciation and professional vocabulary. Strong team management skills: motivating staff, managing workloads, and applying corrective actions to improve performance. Experience preparing and implementing action/remediation plans. Ability to act as the primary client escalation point: manage, de-escalate, and resolve escalations with confidence. Solid Major Incident Management (MIM) knowledge and experience following ITIL processes, including timely engagement of appropriate stakeholders. On site: Saltillo, Monterrey. #J-18808-Ljbffr
📌 Service desk manager (Ejido de la Finca)
🏢 Turtle Trax
📍 Ejido de la Finca