Ready to lead, disrupt and reinvent the sleep industry? Emma – The Sleep Company is the world’s largest D2C sleep brand, operating in over 35 countries with more than 25 stores across Europe. Founded in 2015, we are recommended by leading consumer associations in EMEA, APAC, and the Americas and we develop the best sleep comfort products to help customers awaken their best every day.

At Emma, we are a community of smart, driven people united by a culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and drive meaningful impact through hands‑on experience, mentorship, and continuous learning. With employees from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!

Responsibilities

You will continuously work on improving the customers’ experience; involving in cross‑teams projects, analyzing risks and following improvements.

You will collaborate directly with our Contact Center, enhancing smooth daily operations and timely escalations.

You will help maintain our Knowledge Base for customer‑impacting processes.

You will help analyze and report the team’s most important KPIs (NPS, CSAT, FCR, Returns).

Qualifications

Recent graduate (Engineering)

Excel

Strong attention to detail

Comfortable working with spreadsheets and data





Curious and willing to ask questions

Good communication skills

Spanish and English fluent

Benefits

Food vouchers

Hybrid home office policy (60‑40)

Pet‑friendly office

A combination of personal and company growth to accelerate your career and help you reach your goals

The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team

Responsibility and decision‑making authority from day one—you’ll create an impact with new, innovative ideas and help shape our company DNA

Become an Emmie

Emma is transforming the world of sleep – and we want the highest‑performing people to help us pull it off. We want you, but only if you are willing to go all in, question, disrupt, innovate, and create from the ground up.

We proudly celebrate diversity. We are an equal‑opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days; however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

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📌 Customer Excellence Intern (Ciudad de México)
🏢 Emma Sleep
📍 Ciudad de México