The ideal candidate will have experience configuring, customizing, maintaining, and administering a Service Now platform. This role will partner with internal stakeholders and clients to help design and implement Service Now Configurable Workspace based applications, workflows, dashboards, reports, portals, etc. to optimize business processes. Day‑to‑day duties will include upgrades, syncing environments, maintaining the system’s operational efficiency by supporting user acceptance, performance, security, and usability testing, developing and maintaining system documentation, and resolving incidents and change/problem requests. Responsibilities Configure, customize and use scripting to build and improve Service Now applications including the creation of forms, workflows, service requests, ACLs, and email notifications. Help plan and implement projects using technical insight and knowledge. Perform root cause analysis and identify resolution of issues. Collaborate with customers to understand, document and translate requirements. Maintain and refine processes supporting efficient operations. Research and deploy new releases and patches. Construct reports, views and dashboards in Service Now and utilize Service Now data in other tools and processes. Train users and promote awareness of Service Now functionality. Develop custom software solutions as required through scripting and software development. Provide unit testing of implementation. Support requirements discussions with internal and external stakeholders and third‑party contributors. Provide subject‑matter expertise for Service Now for the enterprise.



Required Skills and Experience Bachelor’s degree. 5+ years of hands‑on Service Now experience, specifically CSM, ITSM modules including Portals. 3+ years of hands‑on Service Now development experience across multiple modules. 3+ years of experience with scripting languages such as Perl, Java Script, Python, Shell, including Angular and React libraries. 2+ years of working experience across three or more of the following areas in Service Now: Incident Management, Change/Release Management, Knowledge Management, Service Portal, Asset Management, Reports/Dashboards, Configuration Management. Experience with Java Script, HTML, and CSS. Service Now experience with discovery, service mapping, and configuration management (CMDB). Familiarity with organizational change management and various system development life‑cycle models. Hands‑on experience with requirements collection and analysis. Knowledge of relational databases (My SQL, MSSQL, Oracle). Ability to support multiple projects simultaneously. Knowledge of Agile/Scrum concepts. Knowledge of ITIL concepts. Attention to detail and a high degree of customer service and teamwork. Strong communication, creative, collaboration, and critical‑thinking skills.



Ability to maintain calm and professional composure in high‑pressure situations. Adaptable schedule and adaptability to rapid change. Cross‑functional knowledge to bridge communication with non‑technical teams. Supportive team player who embodies Nordic’s maxims. Preferred Skills and Experience One or more Service Now certifications: CSA, CIS, or CAD. Experience with Service Now’s Sec Ops, VR, Integrated Risk Management (GRC), i OS, Service Now mobile application development, and/or web services integration (SOAP, REST, JSON). ITIL certification. Exposure to multiple, diverse technologies, platforms, and processing environments. Understanding of strategic and emerging technology trends and their application to business and operating models. Experience in healthcare IT. Work Environment Onsite & Remote. Must have a quiet private working space. Must have high‑speed internet, wired connection, and a router; no wireless usage. Occasional travel, including overnight domestic trips, may be required (approximately 5% travel). Equal Opportunity Employer Statement Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans. #J-18808-Ljbffr

📌 Service now developer (Ejido Querétaro)
🏢 Healthtech
📍 Ejido Querétaro